Delivery & Returns
Delivery is via DHL standard service for all orders.
UK delivery time is usually next day in the UK if ordered before 3pm although we state 1-2 days from order date.
For European deliveries the delivery time is usually 2-3 days via DHL.
For International shipments please note that you may be liable for taxes. Delivery time is around 7 days for international deliveries. (USA we usually get shoes there within 1-2 days)
We do offer rates for quicker services at checkout.
Last day for Christmas delivery is 21st December 2017. (Extended exchange policy applies - please notify us by 31st December if you wish to return an item)
Christmas 2017 returns - can be exchanged up until 15th January.
If you are unhappy with the fit of your shoes we offer free returns and exchanges in the UK with DHL.
Outside of the UK you can return your item for a full refund excluding freight charges, or exchange them for a different size.
If there is a problem with your purchase, please contact us by email or in writing within 7 days after the day of delivery , explaining why you have requested a refund and return the goods to:
Items will be refunded or exchanged providing that you do not use the item; items must be complete, unused and in ‘as new’ condition.
Items should be returned with the original presentation box, packing and accessories. Unfortunately, post and package costs are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we will cover all costs of postage and either refund or exchange the goods. Please ask at the Post Office for a free certificate of postage. However please check carefully before returning any item.
Company registration number 7414061.
Registered at Company House, London, UK.
118 Orbis Wharf
Bridges Court Road
0203 579 6718