Delivery & Returns
Delivery is via DPD standard service for all orders and free Worldwide over £99 and UK over £75.
UK delivery time is usually next day in the UK if ordered before 3pm although we state 1-2 days from order date.
For European deliveries the delivery time is usually 2-3 days via DPD. For orders to the EU, we will remove the UK VAT (20%) at checkout. Please be aware that on delivery, DPD will send you a bill for your country's duties and taxes, calculated by the local authorities.
For International shipments please note that you may be liable for taxes. Delivery time is around 7 days for international deliveries. (USA we usually get shoes there within 1-2 days)
We do offer rates for quicker services at checkout.
Delivery rates are:
- UK £6.95
- Europe £10.00
- US £15.00
- Rest of World £18.00
Over £75 orders: We offer free returns and exchanges in the UK with CollectPlus if you are unhappy with the fit of your shoes.
Please click here to proceed your return and exchange.
Under £75 orders: You are liable for all shipping costs.
Please click here to proceed your return and exchange where you will be charged £4.40 plus VAT or you can return through your own carrier.
- Outside of the UK you can return your item for a full refund excluding freight charges, or exchange them for a different size.
If there is a problem with your purchase, please contact us by email within 14 days after the day of delivery, explaining why you have requested a refund and return the goods to:
C/o Southern Storage & Transport
Farringdon Business Park
Hampshire, GU34 3DZ
Items will be refunded or exchanged providing that you do not use the item; items must be complete, unused and in ‘as new’ condition.
Items should be returned with the original presentation box, packing and accessories. Please send back in the re-sealable mailing bag, in the event of shoe boxes being used as packaging a fee of £5 will be charged.
We are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we will cover all costs of postage and either refund or exchange the goods. (If an item does not fit this is not faulty)
Company registration number 7414061.
Registered at Company House, London, UK.
+44 (0) 203 579 6718