Delivery & Returns
Delivery is via DHL standard service for all orders.
UK delivery time is usually next day in the UK if ordered before 3pm although we state 1-2 days from order date.
For European deliveries the delivery time is usually 2-3 days via DHL.
For International shipments please note that you may be liable for taxes. Delivery time is around 7 days for international deliveries. (USA we usually get shoes there within 1-2 days)
We do offer rates for quicker services at checkout.
If you are unhappy with the fit of your shoes we offer free returns and exchanges in the UK with DHL on orders over £75. Please email us for a DHL label with your desired pick up address and 3 hour window time slot.
If you order is under £75 you are liable for all shipping costs.
Outside of the UK you can return your item for a full refund excluding freight charges, or exchange them for a different size.
If there is a problem with your purchase, please contact us by email within 7 days after the day of delivery , explaining why you have requested a refund and return the goods to:
Items will be refunded or exchanged providing that you do not use the item; items must be complete, unused and in ‘as new’ condition.
Items should be returned with the original presentation box, packing and accessories. We are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we will cover all costs of postage and either refund or exchange the goods. (If an item does not fit this is not faulty.)
Company registration number 7414061.
Registered at Company House, London, UK.
118 Orbis Wharf
Bridges Court Road
0203 579 6718