To start the returning process for your order, please enter your email address or phone number and the order number below.
FOR UK RETURNS ONLY OVER £75
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 2 weeks of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- On orders over £75 there are no charges for this return service.
- On orders below £75 there will be a fee of £4.40 plus VAT please go back to our returns page to process.
- Original shipping charges are non-refundable.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.